CRI Communication standards are used by business and government in their communication with the public when using public documents.

What are public documents?

  • voice systems
  • forms
  • legal documents,
  • bills
  • letters
  • product labelling
  • consumer instructions
  • websites,

…the stuff of ordinary life that originates from business and government and makes up a large part of the daily communication between organisations and the public.

Who decides on Communication Standards?

Communication Standards are decided by stakeholders with an interest in good public communication based on research showing:

  1. What is socially desirable?
  2. What is the current performance of documents?
  3. What is practically achievable?
  4. What is socially acceptable?

Why you need standards…