communication between organisations and people should be of the highest quality for the common good.
organisations should be respectful of people
people’s communication with organisations should be appropriate for them
people should be able to find the information they want and act on it appropriately.
research and create best practices in public document design
Set standards for best practice communication and information design
share our know-how with our Members and Fellows
advocate for the best practice communication between organisations and people
publish research and ideas for the common good
showcase and celebrate best practice.
Donors fund our work
Members apply our work for the common good
Fellows conduct research and help our Members
Volunteers give of their time freely to help in our research and advocacy.
Governors direct the Institute and ensures its proper governance.