W are in the middle
of conducting an international study of credit card statement usability as part of our Communication Benchmarks program
The preliminary data, from places as far away as South America, India, Europe and Australia is very challenging and will be of interest to banks, consumers, and regulators everywhere.
I will be giving a paper about our findings at the forthcoming OECD/IIID conference in Paris on June 18 to 20 2009
If you would like to keep in touch with the results from this study, and others we are conducting, join our community.