For me, information design is not a cumulative pluralist tradition in which, over the years, I have added a diversity of insights from multiple disciplines. On the contrary, at each transition I have reconstructed the notion of information design, fundamentally reshaping what I mean and understand by its practice; in other words, I have changed the philosophical assumptions underlying my understanding of practice.
In 1990, after five years of research and innovation, CRI ran a symposium to showcase major advances in information design practice and theory. The resultant book is now a classic in the field. Previously available only in hardback, it is now available here to all our Members to read online.
Form design in large organisations involves crafts at the micro level of document design, the customer experience level, and the management and politics level in an organisation. This seminal 1994 paper traverses all these levels. Below is a lightly edited version of the published paper. It also incorporates some content not available in the print version.
On 1 April 2020, the International Commission on Naughtiness (ICON) took Google Inc. to the World Trade Court on a potential breach of the Usability Services Exchange Regulations (USER). This is deeply ironic.
With the support of our Donors, Members, and Volunteers from around the world, we are developing new international guidelines and model templates for consumer medicine information and labelling. Join us.
We are living in the midst of a silent crisis of public documents. All around us, quietly and largely unnoticed, in government and industry offices throughout the country, massive failures of public documents are occurring routinely.
Just before you get excited: there is no such thing as best practice in CID. ‘Best practice’ implies that only one kind of acceptable practice exists. But this is […]
CRI has worked on over 200 public document design projects since it began as a small unit in 1985. CRI investigates practical methods and achievable standards for designing digital and paper public documents, including forms; workplace procedural notices; bills, letters, and emails sent by organizations; labels and instructions that accompany products and services; and legal and financial documents and contracts.
Finding out everything you need to know before you start designing or redesigning.