Information Design

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Information Design

Information design standards

This post was originally published in 2018 to coincide with the publication of our Standards. We are reissuing it to coincide with a new initiative of plain language advocates […]

Boxed risk warnings

Boxed risk warnings are widely used and required by many information regulators. They have a poor effectiveness record.

In general they are used effectively by less than 50% of test […]

Good intentions—not enough

When it comes to designing information for people, good intentions are not enough. If you get it wrong, people can die. Nothing so starkly demonstrates this as the thousands […]

Transitions in information design: a history

For me, information design is not a cumulative pluralist tradition in which, over the years, I have added a diversity of insights from multiple disciplines. On the contrary, at each transition I have reconstructed the notion of information design, fundamentally reshaping what I mean and understand by its practice; in other words, I have changed the philosophical assumptions underlying my understanding of practice.

Designing information for people

In 1990, after five years of research and innovation, CRI ran a symposium to showcase major advances in information design practice and theory. The resultant book is now a classic in the field. Previously available only in hardback, it is now available here to all our Members to read online.

Designing forms in large organisations

Form design in large organisations involves crafts at the micro level of document design, the customer experience level, and the management and politics level in an organisation. This seminal 1994 paper traverses all these levels. Below is a lightly edited version of the published paper. It also incorporates some content not available in the print version.

Google – The Paradigm Police

On 1 April 2020, the International Commission on Naughtiness (ICON) took Google Inc. to the World Trade Court on a potential breach of the Usability Services Exchange Regulations (USER). This is deeply ironic.

Quality medicine information design

With the support of our Donors, Members, and Volunteers from around the world, we are developing  new international guidelines and model templates for consumer medicine information and labelling. Join us.

Plain English Stories

Editor’s note: Plain language advocates and consultants, like many other communication consultants, make claims for the effectiveness of what they do without necessarily offering any evidence. This was the […]

Public document failure: crisis continues

We are living in the midst of a silent crisis of public documents. All around us, quietly and largely unnoticed, in government and industry offices throughout the country, massive failures of public documents are occurring routinely.

Designing documents for people to use.

CRI has worked on over 200 public document design projects since it began as a small unit in 1985. CRI investigates practical methods and achievable standards for designing digital and paper public documents, including forms; workplace procedural notices; bills, letters, and emails sent by organizations; labels and instructions that accompany products and services; and legal and financial documents and contracts.

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