Two case histories. Model projects which changed the way insurance documents and medicine information were designed.
Just before you get excited: there is no such thing as best practice in CID. ‘Best practice’ implies that only one kind of acceptable practice exists. But this is […]
Never ever trust Statements of Advice in their current incarnation. If you live in Australia, reports from the hearings by the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry will have revealed some—but not all—of the reasons why today's SOA can't be trusted.
The big shift provides opportunities to rethink many things, and since the GFC it’s timely to rethink financial literacy. Through such a rethink we might discover that the […]
We are preparing to release some of the data for our international study of credit card statements. I was asked by our publicist, what were the main […]
The preliminary data, from places as far away as South America, India, Europe and Australia is very challenging and will be of interest to banks, consumers, and regulators everywhere.
…there is no excuse for the financial industry to produce investment statements that are difficult for consumers to use.
The current banking debacle would be funny if it wasn't hurting so many people. There is something slightly whacky about putting compulsive and highly competitive gamblers in charge of the money. Not surprisingly, the money has gone. It's tempting to demonise particular individuals or institutions, but that misses the point, the systemic reasons why we are all in the current mess. After all, you can’t blame the scum for rising to the top of the liquid.