Advocating change

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Advocating for measurable high standards of communication between organisations and the people they serve.

$60 Billion Government Form Bungle

The error by the government estimating jobkeeper numbers could have been avoided had the Government not used of a poorly designed form. This is the view of Professor David Sless, Director of the Communication Research Institute (CRI), an international not-for-profit based in Melbourne, and a leading expert in public document design: those forms, bills, notices and statements that we all reluctantly put up with.

Information superhighway

editor’s note
In 1994 in Australia, when this paper was first published, there was much hype in the media about the ‘information superhighway’. Shortly afterwards, half the country was wired […]

Quality medicine information design

With the support of our Donors, Members, and Volunteers from around the world, we are developing  new international guidelines and model templates for consumer medicine information and labelling. Join us.

Media magic

Editor’s note: Despite our changing media landscape, some beliefs endure. Originally published in Media Information Australia 48 (1988): 22–24.

Our society may have its superstitions—there is […]

Plain English Stories

Editor’s note: Plain language advocates and consultants, like many other communication consultants, make claims for the effectiveness of what they do without necessarily offering any evidence. This was the […]

Plain English: the getting of wisdom

Originally published in Communication News 9(3) May/June 1996

In 1994 the University of Sydney’s Centres for Plain Legal Language and Microeconomic Policy Analysis jointly published a discussion paper on the […]

Public document failure: crisis continues

We are living in the midst of a silent crisis of public documents. All around us, quietly and largely unnoticed, in government and industry offices throughout the country, massive failures of public documents are occurring routinely.

Credibility lost: the banks

Banks have lost credibility

Unlike the expulsion from paradise, lost credibility is not a one-way trip, but the journey back for banks is arduous, full of trials and habitual hubris […]

A statement of advice

Never ever trust Statements of Advice in their current incarnation. If you live in Australia, reports from the hearings by the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry will have revealed some—but not all—of the reasons why today's SOA can't be trusted.

I am a tax collector: taxation compliance costs

Meet the Elephant in the room of the current taxation debate: taxation compliance costs Taxation compliance costs—what you and I as individual taxpayers and businesses pay to comply with our obligations as taxpayers. This cost is a constant drain on the economy and massively reduces productivity. It's sometimes called 'red tape'. Yet despite successive governments' attempts to reduce red tape, they have failed to do anything but increase taxation compliance costs.

Help us rid the world of bad information design

We are now at the point where we can say with real confidence that there is no excuse for any information designed for public use to be poorly designed. Moreover, we now know how to set measurable and publicly agreed standards for good information design.

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